DIGIQUICK WORLD
Customs Clearance Issues


Customs Clearance Issues
All imported goods are subject to Customs clearance in every country. When you buy from Digiquick, the goods are sent from China. Therefore you are importing, and you are the importer responsible for the goods when the goods pass through Customs in your destination country. According to our general terms and conditions, you may order anything you like from Digiquick and we will fulfil your order, but it remains totally your responsibility to find out in advance if the products are permissible to import into your destination country, and if so what clearance requirements, taxes, policies etc apply in that country. Digiquick cannot and will not offer advice or pre-shipment information on Customs issues in any regard.
From over 3 years of shipping thousands of orders a week, we can confirm that in over 99.9% of shipments from China there is no issue whatsoever with Customs clearance. Furthermore in the majority of the rare cases subject to a delay in Customs, the goods are released and delivered successfully. This is because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company, and Digiquick is an experienced provider of correct shipping documentation and compliant products and packaging.

You need to be aware that, since any order you make on Digiquick.com will pass through your country's Customs, the Customs have the right to hold and inspect your goods according to their policies.

Every country's Customs has different policies, and these policies can vary substantially, for example...
.
..from port to port
...from day to day or from one Custom's staff member to another
...depending on the volume of packages requiring clearance on any particular day
...depending on the security levels and political climate of the moment
...depending on the package shipment method
...depending on the package origin
...depending on the package, weight, shape, packing, size, profile, x-ray results, etc
...depending on the package contents
...depending on the declared or assessed valuation of the package contents
...depending on the paperwork accompanying the shipment
...depending on random inspection timetables or scheduled batch checks for particular criteria


As the importer, you bear sole responsibility for the clearance of the goods any issues that may arise from an inspection or hold. Typically, the consignee of the shipped packets is taken as the importer in any problem case
.
If you are dropshipping, it is important to note that the consignee of the goods is your customer, and therefore they will be liable for any assessed import duties, sales taxes, or issues arising from Customs inspection.

In most countries, depending on the category of goods imported and the quantity or value, the shipment will be assessed for duties and /or sales tax. That is your responsibility as the importer

In The Case Of A Customs Hold

Digiquick will contact you to discuss the issue openly
.
You will typically be required to communicate directly with your country's Customs, or contact them via your courier company.

If additional documents are required, Digiquick will do our utmost to provide the documents to you and support the goods clearance.

Your country's Customs can hold goods pending a decision for as long as they like.

The final decision about assessing, valuing, taxing, releasing/refusing, seizing the goods is entirely down to Customs. In some cases no reasons are provided, and in many countries the importer has no right of appeal. In most countries the Customs are hard to communicate with and lack basic public information or accessible staff contact. In the vast majority of cases, the goods are released after a delay ranging from 1 day to 6 months... the reason for the delay is usually unknown, and the length of the delay is unfortunately beyond anyone's control.

If the goods are refused entry, they will either be destroyed with no compensation, or turned back so the courier ships them back to Diiquick in China

Under these terms and conditions, which you are agreeing to at the time you place your order, you are acknowledging you understand your basic responsibilities as an importer and the resultant liabilities should any exception occur.

No Sales Tax Charged By Digiquick
There are no sales taxes or hidden charges to pay on the China side when you buy at Digiquick - However, you may need to pay some taxes on your local side when you receive the goods. Please read below for more information.
When you buy from China, and the products are delivered to your country, this is by definition

importing. This means the process to receive the goods will usually be different to simply buying mail-order products from shops inside your country.

Import Duty and Sales Tax Charged By Your Country:
Some countries charge tax on certain imported products, at certain quantity/value levels. Some countries do not. You are responsible for finding out the situation in your own country.
Whatever you order from Digiquick, we will send you. We won't enforce any rules so it's up to you to make sure that what you are buying is OK to import in your country.
Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually these taxes are not very high,and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments

Australia allows $1000 value tax and duty free on  postal packages.

Declared Value: Packet Value Affects Tax
Usually, importing big quantities of goods from overseas is controlled by your country's customs quite strictly, but smaller quantities can be imported more freely. The definition of "big quantity" and "small quantity" (often defined by a value "threshhold") varies from country to country.
The term "ad valorem" in import taxes means that the tax you have to pay is calculated as a percentage of the total value of the goods (+sometimes the shipping too). Obviously there would be an advantage to declare the value of the goods lower in such cases. This is known as "under-declaring" the goods and is not permitted, despite being widespread practice. Any customization you request from us in regard to declaration value on the shipping paperwork is at your own risk.

Declared Contents: Packet Contents Affect Tax
The category of goods you are importing often has an effect on whether you have to pay tax, or how much.
Obviously, certain categories of dangerous or restricted goods are illegal to import in most countries. Other, specific restrictions on certain items such as spy cameras and jammers may apply in your country as well - please research that information for your local country.
The declared contents of a package must be true and accurate for customs purposes. Any customization you request from us regarding declaration of packet contents is at your own risk.

Tax And Air Mail Packets
Typically, taxes are more often / more strictly applied to courier shipments (UPS, FedEx, DHL) than postal shipments (Air Mail, USPS, EMS). In many countries, for single items, postal shipping is a simple way to reduce or eliminate import taxes.
However, shipping by air mail is not necessarily a guarantee of avoiding such taxes.

How To Pay Import Taxes
If you have to pay any tax on the goods you receive, the most common way is that the taxes are first paid at customs by the courier (e.g. DHL, FedEx, UPS) and then you simply pay back the courier using cash or your credit card, when they deliver the goods to your door.
On bigger orders (meaning, for most countries, anything more than one or two cartons) you should consider hiring a professional licensed Customs Broker to assist you with the clearance of your goods when they arrive in your destination country. This is because tax and contents assessment is applied most strictly to bigger shipments.

Why You Need To Do Your Own Research
Import and tax rules are (a) different in every country; (b) changing often; (c) highly dependent on the shipment size and contents; and (d) not consistently applied by your country's different ports and customs houses. Therefore Digiquick cannot offer you specific advice about how much tax you will have to pay, or any guarantees related to this issue.
We will always do our best to help you import successfully and profitably..

Who Provides Import Paperwork?
In general all the paperwork required for clearing your goods through customs is provided by Digiquick. Usually the shipping invoice and courier waybill included with all shipments from Digiquick is sufficient.
Sometimes additional paperwork such as product licences are required by customs. We track all of your shipments until they reach you, so if there is such a requirement, we will respond to it promptly on your behalf, usually without the need for you to take any action.
You may need to show a copy of the shipping invoice to receive your products in some cases, and we will give you the papers you need on request.
It is your responsibility to confirm the details of the shipping paperwork with Digiquick before the goods are sent out. We will follow your instructions for customizing the shipping documentation according to your requirements, and you, as the importer, bear full responsibility for any exception arising from this paperwork.

Tax Liability
The importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges.
Digiquick accepts no liability for any such charges. Importing taxes and charges cannot and will not be quoted/predicted, and they cannot be reimbursed to you under any circumstances.
If an importer refuses to pay taxes or otherwise refuses to comply with requirements of the importing or customs clearance process, the goods will usually not be delivered successfully. In such cases the goods could be seized by customs, destroyed, or returned back to China. In any such cases you, the importer, bear sole responsibility provided no error has been made by Digiquick in following your order requirements.